Shipping Policy

Thank you for visiting, pre-order and ordering at CIRGO. Following are the terms and conditions that constitute our Shipping Policy:
1. Shipment Processing Time:

All electric bicycles are made to order and will be processed within the next 1 to 3 business days after confirmation. Meanwhile, electric bicycles accessories are processed within 2 business days after confirmation. Orders are not shipped or delivered on weekends or bank holidays. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by additional 5 business days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we shall contact you via email.

2. UK Shipping Rates and Delivery Estimates:
Shipment method Estimated delivery time Shipment cost
 BJS UK Mainland: 1-5 business days after shipment. Ireland & Other Islands: Within 7 business days after shipment. Scottish Island: Within 14 business days after shipment. Shipment cost is calculated at the check out page.
 Kinetics Logistics UK Mainland: 1-5 business days after shipment. Shipment cost is calculated at the check out page.
 DPD UK Mainland: 1-5 business days after shipment. Shipment cost is calculated at the check out page.
Royal Mail UK Mainland: 1-5 business days after shipment. Shipment cost is calculated at the check out page.
Delivery delays can occasionally occur at our delivery partner end.
3. International Shipping Rates and Delivery Estimates:
Country/ Continents Shipment method Estimated delivery time Shipment cost
Outside the UK DHL 3-10 business days after shipment Shipment cost is calculated at the check out page.
 Outside the UK UPS  3-10 business days after shipment Shipment cost is calculated at the check out page.
4. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 10 days of receiving your shipping confirmation email, please contact us at cs@cirgo.bike with your name and order number, and we will look into it for you.
5. Customs, Duties and Taxes

CIRGO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

CIRGO is not liable for any products damaged or lost during shipping. If you received your order damaged, please email us as soon as possible at cs@cirgo.bike with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

7. Refunds, returns, and exchanges

Please visit cirgo.bike/returns for full return policy.

We accept returns up to 14 days after delivery, only if the item is in the same condition that you received it, unopened, unused, with tags, and in its original packaging. However, this does not apply to the defective item.

If you have any further questions, please do not hesitate to contact us at cs@cirgo.bike.

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