E-Bike Subscription by CIRGO

Your way to Cruise around town
Ride anywhere from £2.24 per day

3-month Plan

Pay Monthly, 3 months commitment + £99 onboarding fee
from £2.24 per day
£ 68
00 Month
  • SAVE £360 per annum
  • Fully insured against theft & accidental damages
  • Cycle rescue cover includes punctures
  • Peace of Mind with maintenance included
  • FREE UK mainland courier delivery1
    or
    In-person collection available in Midlands or London
Let's do it
Popular
Details

30 Days Rolling

Pay As You Ride, cancel anytime + £99 onboarding fee
from £3.27 per day
£ 98
00 Month
  •  
  • Fully insured against theft & accidental damages
  • Cycle rescue cover includes punctures
  • Peace of Mind with maintenance included
  • FREE UK courier delivery1
    or
    In-person collection available in Midlands or London
let's do it
Details
A man with a helmet on is taking Cirgo cruise adult electric bike in the park.

15.5mph (25km/h) Max. Assisted 
250Wh Power (Max)
40Nm Torque (Max)

Carbon Belt Drive System
Maintenance Free 19,000miles (up to)

540Wh Battery Pack
Range up to 70miles (motor assisted)

Mechanical Disc Brakes

Aluminium Alloy 6061
Metallic Black

Suspension Front Fork
100mm travel

Puncture Resistant Tyre

25kg (Max)
Integrated Rear & Brake Lights

Learn more about the e-bike
Assembly Guide (video)
assembly manual

Get ready to apply?

1. About You

Let's begin by gathering some key details about you.

2. Select Plan

We'll help you configure the ideal bike frame size and plan based on your preferences.

3. House Address

Please provide your current address and last address for the past three years.

4. Upload ID

Upload a photo ID and proof of your current address for verification purposes.

5. Payment

Complete onboarding fee and authorise a card for monthly payment.

6. E-Bike Delivery

Receive your E-Bike within the next 7 working days after successful payment.

Now please take a look at the important stuff

Download PDF (195KB)

Download PDF (194KB)

Questions?
WhatsApp +44 7747 449639 or Ring 020 8087 0287

Let's kick off the subscription

Step 1 of 5

Let's start by getting a few details about you.

Please choose your title
Please tell us your first name, middle name if applicable and last name.
Your country of origin, for which you hold a passport.

We'll to email you about your subscription application. We'll also send you important information about your account (including any changes we make) by email.
We may ring your mobile if we need to have a chat about your application. We might also send you service-related texts.

Existing Hirer?

Manage my account and billings

Log in
Have Any Questions?

FAQ's

Discover quick answers to common queries about the Cirgo Cruise E-Bike Subscription:

  1. About the Bike: Get insights into the bike’s condition, usage, and customisation options.

  2. Riding Details: Find out when and how you can ride your e-bike, along with size options available.

  3. Returning the Bike: Learn how to return the bike after your subscription ends and how to cancel if needed.

  4. Security Measures: Understand locking procedures, theft prevention, and steps to take if the bike is stolen.

  5. Charges & Coverage: Explore the fees, excess amounts for damages, and what’s included in your subscription.

  6. Maintenance & Extensions: Get informed about maintenance responsibilities, extending your subscription, and possible customisations.

  7. Accessories & Support: Find out about accessory inclusions, contacting customer support, and purchase options post-subscription.

Your CIRGO CRUISE electric bike will either be new or a well-maintained bike, depending on our stock level. Regardless, it will be of high quality, in excellent condition, and fully functional to provide you with a great riding experience.

Your selected CRUISE will be delivered to you within the next 7 working days upon successful agreement signature and payment. We typically despatch it on the next working day after it is ready. Our Customer Service team is then in touch to let you know when you can expect delivery.

However, during peak seasons or unforeseeable circumstances such as strike, an additional 3 working days might be required by our logistics partner.

We offer a range of frame size options: S (158-167cm), M (168-177cm), L (178-188cm) to ensure a comfortable fit for riders of different heights. During the subscription process, you’ll be able to select the size that best suits your needs.

CIRGO shall coordinate the courier to retrieve the bicycle in the same condition it was delivered when your subscription commenced. 

To stop your subscription, simply provide us with a 30-day notice before the next renewal date.

To secure your e-bike against theft, make sure to use the provided lock in the subscription. Loop the lock through the frame and a sturdy fixed object, such as a bike rack or a post. This will help prevent unauthorised access.

In case of theft, please contact the police for a criminal reference number and then contact customer support cs@crigo.bike immediately to report the incident. You’ll be subject to a theft excess as following:

Theft & Loss

Situation

Excess

Theft when properly locked

£300

Theft with incorrect lock measure     

£1200

Additional fee if battery is stolen       

£300

Apart from the monthly subscription fee, there is a £99 onboarding fee . Additional charges may apply in case of damage, theft, early termination or £45 delivery to the addresses in Scotland, Wales and Northern Ireland.

Your CIRGO e-bike subscription includes battery, charger, accessories and following features:

✓ Fully insured coverage against theft and accidental damages
✓ Cycle rescue cover including puncture
✓ Routine maintenance
✓ Delivery across the UK mainland within the next 7 working days

Cycle rescue cover including puncture
If you suffer a breakdown of your electric bicycle (including punctures) whilst out cycling or are unable to continue due to injury, our third party 24-hour recovery team is on hand to arrange transport for you and your bicycle back to a safe location. The third party 24-hour recovery team will not attempt to fix any faults with your bike; however they will ensure you are taken to a safe location

No, there’s no security deposit required for the CIRGO CRUISE e-bike subscription. The only upfront fees are the onboarding fee and first month subscription fee.

Currently, we offer standard configurations of the CIRGO CRUISE e-bike to ensure consistent quality and performance. Customisations may not be available within the subscription package.

We take care of regular maintenance and servicing for your e-bike, ensuring it’s in top condition. However, you should keep the bike clean and properly store it according to user manual when not in use to prolong its lifespan.

Your subscription is personal and non-transferable. Lending the e-bike to someone else is not permitted under the terms of the subscription agreement.

Depending on the extent of the damage, excess charges will apply. Refer to the provided list for specific charges related to different components.

Damage

Situation

Excess

i. Missing or broken spoke (per spoke)
ii. Missing or broken mudguards (per mudguard)
iii. Damaged to the gearing system
iv. Missing or damaged saddle
v. Broken brakes
vi. Missing or damaged key
vii. Missing or damaged pedals

£20 per component

i. Missing or damaged charger
ii. Missing or damaged cranks (per crank)
iii. Missing or damaged kickstand
iv. Missing bike box packaging

£50 per component

i. Excessive scratch (beyond wear and tear)
ii. Missing or damaged rack
iii. Missing or damaged display
iv. Missing or damaged electric cabling
v. Damaged suspension system
vi. Missing or damaged provided lock
vii. Damaged to Belt drive
viii. Missing or damaged lights
ix. Buckled wheels
x. Missing or damaged GPS tracker

£100 per component

i. Damage to the extent where the CIRGO CRUISE cannot be used by another rider
ii. Damage due to outdoor storage

£1500

If you’re changing your address during the subscription period, please inform us in advance cs@cirgo.bike.

There is a mileage limitations of 350miles per month. It’s designed for personal use and not permitted for food or courier delivery use.

At the end of your subscription, we offer options for purchasing the e-bike. Our customer service team will provide you with the details if you’re interested.

Yes, your subscription includes various accessories such as mudguards, pedals, lock, and more.
Whats inside CIRGO CRUISE electric cycle package? CB15 Battery and keys; charger; mudguards; quick release system; pedals left and right; multifunction tool, kickstand; bell; fasteners; silver or above rated lock.

For any inquiries or assistance, you can contact our customer support team at cs@cirgo.bike. We’re here to help!

This service provides assistance in case of an electric bicycle breakdown, including punctures, or if you’re unable to continue cycling due to injury. A third-party 24-hour recovery team is available to arrange transport for you and your bicycle to a safe location.

The third-party 24-hour recovery team will not attempt to fix any faults with your bike. Our primary goal is to ensure your safety and transport you and your bicycle to a safe location.

1 An additional £45 delivery charge is applicable to the addresses in Scotland, Wales and Northern Ireland.

Shopping Cart

Membership Registration and Fees:
By becoming a member of our E-Bike 3-month subscription service, you acknowledge and agree to a 3-month hire and pay onboarding fee of £99.

Delivery within the next 7 days or Collection:
Enjoy the convenience of complimentary courier delivery, bringing your designated CIRGO Cruise E-Bike right to your chosen location within the UK mainland.  An additional delivery fee of £45 is only applicable for deliveries to addresses in Scotland, Wales, and Northern Ireland*.

Upon the successful approval of your application and the clearance of payment, your CIRGO Cruise Electric Bike will be expeditiously dispatched and delivered to your designated location within the next 7 working days.

Alternatively, you have the option to personally collect your E-Bike from designated points located in the Midlands or  London, contributing to our shared goal of reducing CO2 emissions.🌱🌱

Return of E-bike Upon the Conclusion of the Subscription Period:
CIRGO shall coordinate the courier to retrieve the bicycle in the same condition it was delivered when your subscription commenced.

Alternatively, you have the option to personally collect your E-Bike from designated points located in the Midlands or  London, contributing to our shared goal of reducing CO2 emissions.🌱🌱

Usage Restrictions:
Your subscribed CIRGO Cruise E-Bike is exclusively authorised for personal, social, pleasure use and commuting to-and-from place of work. It is imperative that the E-Bike is not employed for courier or food delivery purposes.

Charges Upon Sign-Up:
When you sign up for the CIRGO Ride to Rent Electric Bike 3-month Plan Subscription Service, it’s essential to be aware of the initial charges that will be applicable. These charges encompass the joining fee, first month subscription fee and courier return fee upon subscription period conclusion.

Items

Amount

Onboarding fee

£99

First month subscription

£68

Total

£167

 Cooling-off Period:
We provide a 14-day cooling-off period starting from the day your subscription application is submitted. If you decide not to continue with your commitment during this window, you are responsible for covering the transportation costs associated with returning the item to our depot. The returned item must remain unopened and in a new, unused condition.

It’s important to note that if any indications of usage or odometer readings are observed by CIRGO upon inspection, a corresponding deduction will be made from the refundable amount. The refund itself encompasses both the joining fee and the first month’s rental fee. The refund will be processed through your original payment method. Please be aware that it may take up to 10 working days for the refunded amount to appear in your bank statement.

Should you choose to exercise this cooling-off period or if you have any inquiries regarding its terms, contact CIRGO team cs@cirgo.bike.

Early Termination:
In the event that you choose to conclude your subscription prior to the designated contract period, an Early Termination Charge (ETC) will be applicable. This charge encompasses the total of all agreed subscription fees for the remaining duration of the minimum term. 

Subscription Renewal and Cancellation:
By default, your subscription will be automatically renewed with monthly rolling plan to ensure uninterrupted access to your E-Bike. This means you can continue enjoying your rides without any disruptions.

Should you opt not to renew your subscription plan upon its expiration, we kindly request that you provide us with a notice period of 30 days in advance. This advanced notice enables us to ensure a seamless process for both you and our team.

Customer Support:
Email us at cs@cirgo.bike for customer support.

Getting Ready for Ride:
Upon receiving your CIRGO Cruise E-Bike, expect to find all the necessary components for your riding pleasure, including: the E-Bike itself; CB15 Battery and Keys; CIRGO charger; Mudguards; Quick Release System; Pedals; Kickstand; Bell; Fasteners; User manual; Multifunctional tools for maintenance and silver or above rated lock.
Whats inside CIRGO CRUISE electric cycle package? CB15 Battery and keys; charger; mudguards; quick release system; pedals left and right; multifunction tool, kickstand; bell; fasteners; silver or above rated lock.

Click me for User Manual.

Locking Requirements:
Prioritising the security of your E-Bike against potential theft, the use of provided silver or above rated locking mechanism is mandatory.

Security Measures:
Using a Silver or above rated locking mechanism is compulsory to prevent theft. To mitigate risk, please refrain from leaving the E-Bike unattended in public areas for a period exceeding 12 hours.

Theft or Accidental Damage:
In case of theft or accidental damage, following fees are applicable:

Theft & Loss

Situation

Excess

Theft when properly locked

£300

Theft with incorrect lock measure     

£1200

Additional fee if battery is stolen       

£300

Damage

Situation

Excess

i. Missing or broken spoke (per spoke)
ii. Missing or broken mudguards (per mudguard)
iii. Damaged to the gearing system
iv. Missing or damaged saddle
v. Broken brakes
vi. Missing or damaged key
vii. Missing or damaged pedals

£20 per component

i. Missing or damaged charger
ii. Missing or damaged cranks (per crank)
iii. Missing or damaged kickstand

£50 per component

i. Excessive scratch (beyond wear and tear)
ii. Missing or damaged rack
iii. Missing or damaged display
iv. Missing or damaged electric cabling
v. Damaged suspension system
vi. Missing or damaged provided lock
vii. Damaged to Belt drive
viii. Missing or damaged lights
ix. Buckled wheels
x. Missing or damaged GPS tracker

£100 per component

i. Damage to the extent where the CIRGO CRUISE cannot be used by another rider
ii. Damage due to outdoor storage

£1500

Membership Registration and Fees:
By becoming a member of our E-Bike monthly rolling subscription service, you acknowledge and agree to monthly rolling hire and pay onboarding fee of £99.

Delivery within the next 7 days or Collection:
Enjoy the convenience of complimentary courier delivery, bringing your designated CIRGO Cruise E-Bike right to your chosen location within the UK mainland.  An additional delivery fee of £45 is only applicable for deliveries to addresses in Scotland, Wales, and Northern Ireland.*

Upon the successful approval of your application and the clearance of payment, your CIRGO Cruise Electric Bike will be expeditiously dispatched and delivered to your designated location within the next 7 working days.

Alternatively, you have the option to personally collect your E-Bike from designated points located in the Midlands or London, contributing to our shared goal of reducing CO2 emissions.🌱🌱

Return of E-Bike:

CIRGO shall coordinate the courier to retrieve the bicycle in the same condition it was delivered when your subscription commenced.

Alternatively, you have the option to personally collect your E-Bike from designated points located in the Midlands or  London, contributing to our shared goal of reducing CO2 emissions.🌱🌱

Usage Restrictions:

Your subscribed CIRGO Cruise E-Bike is exclusively authorised for personal, social, pleasure use and commuting to-and-from place of work. It is imperative that the E-Bike is not employed for courier or food delivery purposes.

Items

Amount

Onboarding fee

£99

First month subscription

£98

Total

£197

Charges Upon Sign-Up:
When you sign up for the CIRGO Ride to Rent Electric Bike 3-month Plan Subscription Service, it’s essential to be aware of the initial charges that will be applicable. These charges encompass the joining fee, first month subscription fee and courier return fee upon subscription period conclusion.

Cooling-off Period:
We provide a 14-day cooling-off period starting from the day your subscription application is submitted. If you decide not to continue with your commitment during this window, you are responsible for covering the transportation costs associated with returning the item to our depot. The returned item must remain unopened and in a new, unused condition.

It’s important to note that if any indications of usage or odometer readings are observed by CIRGO upon inspection, a corresponding deduction will be made from the refundable amount. The refund itself encompasses both the joining fee and the first month’s rental fee. The refund will be processed through your original payment method. Please be aware that it may take up to 10 working days for the refunded amount to appear in your bank statement.

Should you choose to exercise this cooling-off period or if you have any inquiries regarding its terms, contact CIRGO team cs@cirgo.bike.

Early Termination:
In the event that you choose to conclude your subscription prior to the designated contract period, an Early Termination Charge (ETC) will be applicable. This charge encompasses the total of all agreed subscription fees for the remaining duration of the minimum term. 

Subscription Renewal and Cancellation:
By default, your subscription will be automatically renewed with a monthly rolling plan to ensure uninterrupted access to your E-Bike. This means you can continue enjoying your rides without any disruptions.

Should you opt not to renew your subscription plan upon its expiration, we kindly request that you provide us with a notice period of 30 days in advance. This advanced notice enables us to ensure a seamless process for both you and our team.

Customer Support:
Email us at cs@cirgo.bike for customer support.

Getting Ready for Ride:
Upon receiving your CIRGO Cruise E-Bike, expect to find all the necessary components for your riding pleasure, including: the E-Bike itself; CB15 Battery and Keys; CIRGO charger; Mudguards; Quick Release System; Pedals; Kickstand; Bell; Fasteners; User manual; Multifunctional tools for maintenance and silver or above rated lock.
Whats inside CIRGO CRUISE electric cycle package? CB15 Battery and keys; charger; mudguards; quick release system; pedals left and right; multifunction tool, kickstand; bell; fasteners; silver or above rated lock.

Click me for User Manual.

Locking Requirements:
Prioritising the security of your E-Bike against potential theft, the use of provided silver or above rated locking mechanism is mandatory.

Security Measures:
Using a Silver or above rated locking mechanism is compulsory to prevent theft. To mitigate risk, please refrain from leaving the E-Bike unattended in public areas for a period exceeding 12 hours.

Theft or Accidental Damage:
In case of theft or accidental damage, following fees are applicable:

Theft & Loss

Situation

Excess

Theft when properly locked

£300

Theft with incorrect lock measure     

£1200

Additional fee if battery is stolen       

£300

Damage

Situation

Excess

i. Missing or broken spoke (per spoke)
ii. Missing or broken mudguards (per mudguard)
iii. Damaged to the gearing system
iv. Missing or damaged saddle
v. Broken brakes
vi. Missing or damaged key
vii. Missing or damaged pedals

£20 per component

i. Missing or damaged charger
ii. Missing or damaged cranks (per crank)
iii. Missing or damaged kickstand

£50 per component

i. Excessive scratch (beyond wear and tear)
ii. Missing or damaged rack
iii. Missing or damaged display
iv. Missing or damaged electric cabling
v. Damaged suspension system
vi. Missing or damaged provided lock
vii. Damaged to Belt drive
viii. Missing or damaged lights
ix. Buckled wheels
x. Missing or damaged GPS tracker

£100 per component

i. Damage to the extent where the CIRGO CRUISE cannot be used by another rider
ii. Damage due to outdoor storage

£1500